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It’s not a good idea for you to settle your pet(s) into their room (even though we know you would love to & if we were boarding our pets we would as well). For anxious and worried pets this sometimes means they continue to look for you at that point and it can make some of the anxiety worse. Pick up & drop off time is also our busiest time which means we don’t have spare hands to accompany you. If we allowed everyone to settle their pets in we would never get our work done. That is why we strongly recommend coming to inspect so you can see where your pet(s) will be staying.

We strongly encourage inspections of our facilities. We conduct inspections between 11am – 2pm Monday – Friday by appointment for all areas. Saturdays we conduct group inspections of our dog boarding areas at either 11am or 2pm via appointment. Cattery inspections on Saturday are between 12pm – 1:30pm via appointment. Give us a call to book in!

Yes, they do.
Dogs: C5 vaccination is required which covers Parvovirus, Hepatitis, Distemper, Parainfluenza & Bordetella. Cats; Minimum F3 vaccination is required which covers Feline Enteritis, Rhinotracheitis and Calici virus.
Even though your dogs or cats are vaccinated either can get kennel cough or cat flu. These are like the human flu & not every strain is covered by the vaccine. Please check with your vet for further details.

All dogs must be treated for ticks & fleas & we need to know what was used & when. Tick treatment needs to be applied at least 48 hours prior to coming in for it to be effective the day they arrive. We do have Nexgard for sale here BUT it takes 24 – 48 hours before it is effective. All dogs must be treated for worms & we need to know what was used & when.
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All cats must be treated for ticks & fleas & we need to know what was used & when. All cats must be treated for worms & we need to know what was used & when.

Please note tick/flea collars are not accepted & will be removed. This is for the safety of your pet whilst boarding. Any pet coming from a tick area must be presented having been thoroughly checked & office staff need to be advised as there may be additional charges incurred for checking your pet. 
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Any pet coming in for boarding having been treated by a vet in the last 12 months for paralysis needs to be advised to reception.

At the retreat we have large play areas where the dogs go out twice a day for supervised play. If your dog doesn't like to play with other dogs, then they will go out by themselves. We have a number of additional activities that you can add, please ask at reception when you check in.
Dogs who stay in the Lodge have access to the play areas throughout the day heading to their rooms for down time before meals & for their afternoon nap. At the Cattery we have solo playtime in our lovely secure play area for all our feline guests. Those who are not fans of the outside have people time in their rooms.

We are more than happy to administer medications while your pet is with us. We do need you to supply us with the following information.
Instructions on how many tablets & when we need to administer. What the condition the medication is treating. The vet who has prescribed the medication, medication name, precautions our staff need to take when handling or administering.
The medication must come in the packaging from the prescribed vet & the label must be able to be read clearly.  As boarding can heighten stress levels any pet on multiple medications or vulnerable to changes in their environment are best looked after in a home environment.
Medication fee of $5.00 is applicable.  For complicated medications or out of hours please talk to reception.